Managing Users & Roles
The Users section is where you manage everyone who has access to your FirstIn account — from door staff to managers to the venue owner.
Users page — team member list with roles
Adding a New User
- Click + Add User
- Enter their name, email, and phone number
- Assign them a role
- They'll receive an invitation to join your venue
Add User form — name, email, phone, and role assignment
Default Roles
| Role | Permissions | Best For |
|---|---|---|
| Owner | 150 permissions — full access | Venue owner |
| Manager | 110 permissions — operations, staff, finances | Venue managers |
| Staff | 24 permissions — door operations and scanning | Door staff |
| Server | 9 permissions — view reservations and check guests in | Servers |
Default roles list — Owner, Manager, Staff, Server with permission counts
Permission Modules
Dashboard, Livecrowd, Event, Cover Passes, Line Passes, Guest List, My Page, Customer, User, Role, Bottle Service, Payout, Scan, and Feed.
Permission modules grid with toggle switches for each category
Creating a Custom Role
- Go to Staffs → Roles & Permissions
- Click + Add
- Set Role Name, Color, and Description
- Toggle on specific permissions by category
- Save the role
Create Custom Role form — name, color, description, and permission toggles
Tips
- Give door staff the Staff role — exactly what they need, nothing more.
- Create a custom Promoter role with Guest List access only.
- Only owners should have the Owner role — full access including payouts.