REFUND POLICY

1. OVERVIEW

At FIRST IN ("we," "our," or "us"), we strive to ensure complete satisfaction with all our services. This Refund Policy outlines the terms and conditions regarding refunds for tickets, line skip passes, and other services purchased through our website or mobile application.

2. GENERAL REFUND POLICY

2.1. Standard Tickets

General Admission tickets are eligible for a full refund (excluding processing fees) if canceled at least 48 hours before the event. Cancellations made within 48 hours of the event are not eligible for refunds.

2.2. VIP Tickets

VIP tickets and packages are eligible for a full refund (excluding processing fees) if canceled at least 72 hours before the event. Cancellations made within 72 hours of the event are eligible for a 50% refund. No refunds will be issued within 24 hours of the event.

2.3. Processing Fees

All processing fees ($1.00 per transaction) are non-refundable regardless of the refund circumstance.

3. SPECIAL CIRCUMSTANCES

3.1. Event Cancellation

If an event is canceled by the venue or by FIRST IN, customers will receive a full refund including processing fees within 10 business days.

3.2. Event Rescheduling

If an event is rescheduled, tickets will remain valid for the new date. If a customer cannot attend on the new date, they may request a refund within 7 days of the rescheduling announcement.

3.3. Venue Changes

If an event is moved to a different venue, tickets will remain valid. If the new venue is more than 25km from the original location, customers may request a full refund.

4. LINE SKIP PASSES

4.1. Unused Passes

Unused line skip passes are eligible for a refund if requested at least 4 hours before the scheduled use time. Once a pass has been used to enter a venue, no refund will be issued.

4.2. Service Interruptions

If a customer is unable to use a line skip pass due to technical issues with our platform, a full refund including processing fees will be issued.

5. REFUND PROCESS

5.1. How to Request a Refund

To request a refund, customers must:

• Log into their FIRST IN account
• Navigate to "Purchase History"
• Select the ticket or pass for which a refund is requested
• Click "Request Refund" and follow the prompts

Alternatively, customers can email support@firstin.com with their order number and refund request.

5.2. Processing Time

Refunds will be processed within 5-10 business days and will be issued to the original payment method used for purchase.

6. EXCEPTIONS

6.1. Promotional or Discounted Tickets

Tickets purchased at promotional rates or with special discounts may have different refund terms, which will be specified at the time of purchase.

6.2. Denied Entry

No refunds will be issued if a customer is denied entry to a venue for failing to comply with venue policies, including but not limited to dress code violations or inappropriate behavior.

7. AMENDMENTS TO POLICY

FIRST IN reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website or application. Purchases made prior to policy changes will be subject to the policy in effect at the time of purchase.

8. CONTACT INFORMATION

For questions or concerns about our Refund Policy, please contact us at:

Email: firstten@clubfirst.com

Phone: +1 647-484-0585

Website: www.firstin.app/support