REFUND POLICY

1. ORGANIZER RESPONSIBILITY FOR REFUNDS

Each Organizer bears sole and exclusive responsibility for establishing, disclosing, and honoring the refund policy applicable to their event. Organizers are required to clearly communicate their refund policy within the event listing prior to the sale of any tickets. FirstIn does not guarantee the issuance of refunds and shall bear no liability for an Organizer's failure to fulfill refund obligations in accordance with their stated policy or applicable law.

2. DEFAULT REFUND POLICY

In the absence of an express refund policy established by an Organizer, the following default terms shall apply: ALL SALES ARE FINAL AND NON-REFUNDABLE, except as otherwise required by applicable law. Attendees are encouraged to review the Organizer's event listing for any specific refund terms prior to completing a purchase.

3. REFUND ELIGIBILITY

Where an Organizer has established a refund policy, refund requests are subject to the following conditions:

• Requests must be submitted no later than three (3) calendar days prior to the scheduled event start date. Requests submitted after this period will not be eligible for consideration.
• Tickets that have been used, scanned for entry, or transferred to another individual are ineligible for refunds under any circumstances.
• Refunds will be applied exclusively to the original payment method used at the time of purchase.
• FirstIn platform service fees are non-refundable in all circumstances.
• Payment processing fees charged by third-party payment processors may also be non-refundable where such fees are not recoverable from the applicable processor.

4. REFUND REQUEST PROCEDURE

To request a refund, Attendees should use one of the following methods:

• Contact the Event Organizer directly — Organizers are solely responsible for reviewing and approving refund requests. Contact information for the Organizer can be found within the applicable event listing on the Platform.
• Contact FirstIn Support — For assistance or if the Organizer is unresponsive, Attendees may reach our support team at support@firstin.app. FirstIn's role is limited to facilitating communication and does not extend to adjudicating or fulfilling refund claims on behalf of Organizers.

5. PROCESSING TIMELINE

Upon approval of a refund request by the Organizer, the applicable funds will be returned to the Attendee's original payment method within ten (10) business days. Processing timelines are subject to the operational requirements and settlement windows of third-party payment processors and card networks, which are outside the control of FirstIn.

6. EVENT CANCELLATIONS

In the event of a cancellation initiated by the Organizer, the Organizer assumes full responsibility for notifying affected Attendees and for issuing refunds in accordance with their stated refund policy and any obligations imposed by applicable law. FirstIn may, at its discretion, provide communication tools to assist with Attendee notification, but shall bear no liability for the cancellation or for the Organizer's refund obligations arising therefrom.

7. CHARGEBACKS AND PAYMENT DISPUTES

Attendees are required to contact the Organizer directly and exhaust all available remedies through the Platform prior to initiating a chargeback or payment dispute with their financial institution. Where a ticket has been scanned, redeemed, or otherwise utilized for entry to an event, the associated service shall be deemed delivered. Chargebacks filed subsequent to service delivery may be deemed improper and may be disputed by FirstIn or its payment processors in accordance with applicable payment network rules.

8. ALTERNATIVE ACCOMMODATIONS

An Organizer may, at their discretion, offer credits, rescheduled tickets, or other alternative accommodations in lieu of a monetary refund, provided that such arrangements comply with applicable law and are clearly communicated to affected Attendees. All obligations arising from such alternative accommodations remain the sole responsibility of the Organizer.

9. NON-REFUNDABLE PLATFORM FEES

FirstIn platform service fees are retained in full to recover costs associated with the provision of the Platform, including but not limited to payment processing infrastructure, transaction handling, and platform operations. In the event that a ticket refund is issued, the Attendee shall receive a refund only for the ticket price paid to the Organizer. Platform service fees shall not be refunded under any circumstances.

10. LIMITATION OF LIABILITY

All financial liability associated with refunds, chargebacks, payment disputes, or related claims arising from transactions on the Platform remains the exclusive responsibility of the Organizer, except as otherwise required by law. FirstIn reserves the right to recover any refund-related costs through deductions from event proceeds, future payouts, or such other recovery methods as may be described in the FirstIn Terms of Service.

11. CONTACT INFORMATION

For inquiries regarding this Policy or assistance with a refund request, please contact the FirstIn support team at: support@firstin.app